What is your warranty period?

Our warranty policy is divided into product-specific categories as follows:

4.1 LED Neon Sign and Illuminated Signage Assembly

• Splice™ LED Neon Technology: Covered for a period of 2 years (24 months) from the date of purchase. This warranty applies to the indoor use of Splice™ LED Neon products under normal usage conditions.
• Splice™ Outdoor LED Neon Technology: Covered for a period of 1 year (12 months) from the date of purchase. This warranty applies to outdoor installations using Splice™ LED Neon products designed for external conditions.
• Luminex™ LED Technology: Purchases made on or after November 1, 2024, are covered for 2.5 years (30 months) from the date of purchase. Purchases made before this date are covered by a 2-year (24-month) warranty.
• RGB LED Neon: Covered for a period of 1 year (12 months) from the date of purchase, applicable to both indoor and outdoor use under normal usage conditions.
• Illuminated Signage (including front-lit, back-lit, and lightbox signage): Covered for a period of 2 years (24 months) from the date of purchase, applicable to installations where products are used according to specified guidelines
• Mean Well Power Supplies: Covered by a 3-year (36 months) manufacturer’s warranty from the date of purchase.
• LED Controllers and Remote Dimmers: Covered by a 5-year (60 months) manufacturer’s warranty from the date of purchase.

Warranty Coverage for Legacy Power Supplies

For previous-generation power supplies provided prior to the recent upgrade to Mean Well products, we offer a 1-year (12 months) warranty covering manufacturer defects and operational issues under standard usage conditions.

This warranty period commences from the date of purchase and applies exclusively to power supplies that do not meet the current Mean Well standard.